Refund Policy

Last updated: April 1, 2025

At MyAdRocket, we want you to be completely satisfied with our paid services. This Refund Policy outlines the conditions under which refunds may be granted for promoted listings, subscription upgrades, and other paid features on our platform.

1. Free vs. Paid Services

Posting a basic classified advertisement on MyAdRocket is completely free. Refunds under this policy apply only to paid services, which include:

• Spotlight Listings: Featured placement that boosts your listing visibility.
• Top Ad Placement: Pin your ad to the top of category and search results.
• Subscription Plans: Monthly or yearly plans offering premium benefits.
• Promoted Bundles: Combination packages for multiple ads or extended durations.

2. Eligibility for Refund

You may be eligible for a full or partial refund under the following circumstances:

a) Technical Failure

If a paid promotion was charged but failed to activate on your listing due to a verified technical error on our platform, you are entitled to either a full refund or service re-activation, at your preference.

b) Duplicate Payment

If you were charged twice for the same service due to a payment gateway error, we will refund the duplicate charge within 7 business days of verification.

c) Service Not Delivered

If a promotion was purchased but the associated feature was not made available within 24 hours of payment (excluding maintenance windows), you may request a full refund or credit.

3. Non-Refundable Situations

Refunds will NOT be granted in the following cases:

• Your ad was removed due to a violation of our Terms and Conditions.
• You changed your mind after the promotion was activated and running.
• The promotion delivered fewer results (clicks, views) than expected — we do not guarantee specific performance outcomes.
• Your listing was reported and removed for fraud or misrepresentation.
• Partial use of a subscription plan (e.g., cancelling mid-month).
• More than 7 days have passed since the purchase date.

4. How to Request a Refund

To request a refund, please follow these steps:

1. Email us at support@myadrocket.com with the subject line: "Refund Request — [Your Order ID]"
2. Include your registered email address, order/transaction ID, and a brief description of the issue.
3. Our support team will review your request within 2-3 business days.
4. If approved, the refund will be processed to your original payment method within 5-7 business days.

5. Subscription Cancellation

You may cancel your subscription at any time from your account dashboard. Upon cancellation, your subscription benefits continue until the end of the current billing period. We do not provide prorated refunds for unused portions of a billing period.

6. Dispute Resolution

If you are unsatisfied with our refund decision, you may escalate by emailing support@myadrocket.com with "ESCALATION" in the subject line.

7. Contact

• Email: support@myadrocket.com
• Address: MyAdRocket, Rajkot, Gujarat, India – 360001
• Website: www.myadrocket.com/contact